Merchant Terms and Conditions: Neo Publishing (Pty) Ltd

1. Detailed description of goods and/or services

Neo Publishing (Pty) Ltd is a business in the Magazine Publications and Subscriptions industry.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 working days and delivery confirmed

by way mail.

3. Export restriction (Optional)

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Neo Publishing (Pty) Ltd is subject to availability. In cases of unavailability, Neo

Publishing (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10%

administration fee.

5. Customer Privacy policy

Neo Publishing (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of

this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000

(PAIA). The PAIA may be downloaded from http://www.polity.org.za.

6. Payment options accepted

Payment may be made via Visa and MasterCard.

7. Card acquiring and security

Card transactions will be acquired for Neo Publishing (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment

gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket

Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their

security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Neo Publishing (Pty) Ltd separately from card details which are entered by the client

on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction

currency is South African Rand (ZAR).

10. Responsibility

Neo Publishing (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and

services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Neo Publishing (Pty) Ltd chooses as its domicilium citandi et

executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or

communication of whatsoever nature, 345 Rivonia Boulevard, 345 Building, Rivonia, Johannesburg, Gauteng.

12. Variation

Neo Publishing (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without

notice.

13. Company information

This website is run by Neo Publishing Pty Ltd (private company) based in South Africa trading as Neo Publishing and

with registration number 2007/021358/07 and Vivien Natasen (Director).

14. Neo Publishing (Pty) Ltd contact details

Email: accounts@neoafrica.com Telephone: 011 484 2833